Piraeus Bank and Accenture join forces to create AI hub in Greece

According to the Bank, the objective is to accelerate Piraeus’ overall transformation through artificial intelligence technologies and to establish a benchmark for AI-driven banking in Greece.

More specifically, the AI Hub will serve as the central mechanism for the design and development of advanced AI solutions at scale across the entire value chain of Piraeus Bank. The initiative is based on the combination of Accenture’s expertise in the banking sector and artificial intelligence—including its Data & AI Center of Excellence in Athens—with Piraeus Bank’s strategic AI roadmap. In this context, the AI Hub will accelerate the redesign of banking processes across operations, customer experience, risk management, and regulatory compliance, while also supporting the modernisation of the Bank’s technology infrastructure.

At the same time, the AI Hub will strengthen Piraeus Bank’s long-term artificial intelligence capabilities by attracting, developing, and upskilling specialised talent. This will be achieved through targeted recruitment and structured training programmes, including Udacity, Accenture’s AI-native education and training platform. This approach supports the Bank’s ambition to embed AI skills and new ways of working across the organisation.

A central pillar of the collaboration is the development of secure, responsible, and human-centric AI solutions that support autonomous decision-making, simplify complex processes, and enhance the experience of both customers and employees. Through the newly established Accenture Anthropic Business Group, Piraeus Bank and Accenture will leverage AI models and platforms from Anthropic, as well as its commitment to ethical AI principles. In this way, they aim to drive innovation responsibly, ensuring that all advanced solutions developed are aligned with the Bank’s values and regulatory requirements.

“The AI Hub represents a strategic milestone for Piraeus Bank,” said Charis Margaritis, Group Chief Operating Officer of Piraeus Bank. “We are moving from isolated applications to a unified AI mechanism across the organisation, fully integrated into the way the Bank operates. Our collaboration with Accenture, combined with the integration of Anthropic’s AI technology, enables us to scale advanced AI solutions responsibly, grounded in strong governance, transparency, and human oversight. This initiative empowers our people, strengthens the trust of customers and regulators, and creates a strong foundation for the future of banking in Greece.”

“This collaboration reflects the deep and long-standing relationship of trust between Piraeus Bank and Accenture, built on a shared vision and value creation,” said Giorgos Pallioudis, Financial Services Lead at Accenture. “This initiative demonstrates in practice the commitment of Piraeus Bank’s leadership to AI adoption, as well as Accenture’s leading role in reinventing how businesses operate in the new digital era.”

Thomas Remy, Head of Southern Europe, Middle East & Africa at Anthropic, stated: “Artificial intelligence is transforming the way banks operate, and it is critical that modern AI systems meet high standards of governance and regulatory compliance. Claude is designed with the safety, reliability, and transparency required by highly regulated industries such as banking. Through our collaboration on a new AI Hub for the Greek banking sector, Piraeus Bank and Accenture reaffirm our shared commitment to the safe and responsible use of AI.”

The AI Hub builds on the successful collaboration between Piraeus Bank and Accenture in adopting a cloud-first operating model, which has already accelerated the delivery of digital services, strengthened security and compliance, improved operational efficiency, and supported the Bank’s broader sustainability and modernisation objectives.