19 Jun 2026
AADE launches “myPoint” network for citizen tax services
- RE+D Magazine
The first “myPoint” of the Independent Authority for Public Revenue (AADE) began operating today in Cholargos, marking the launch of a new service space designed to make communication between citizens, businesses, and the tax administration easier and faster.
“MyPoint” is the new in-person service model of the Independent Authority for Public Revenue (AADE) and operates as a complement to its digital services and the my1521 call center. Its aim is to provide better guidance, reduced inconvenience, and faster processing of tax-related matters.
In the new facilities, citizens can obtain information and support, use computers and printers to access AADE’s electronic services, and receive assistance for more complex issues requiring direct interaction with staff.
Service at “myPoint” locations is structured into three zones:
• Self-Service Point, for reception services, use of shared equipment such as computers and printers, and support for citizens in using AADE’s digital applications.
• Service Point, for specialized information, complex cases, and specific procedures or certificates requiring greater interaction.
• Back Office, for the organized, secure, and efficient processing of requests without direct contact with the public.
Through this new network, AADE aims to reduce waiting times, improve the user experience, and implement a unified operating standard across the country. The new model is being launched on a pilot basis at six locations in Attica, while around 15 “myPoint” centers are expected to be established by the end of the year.