AADE opens new myPoint service centre in Kifisia

The new service point was inaugurated on Tuesday in the presence of Deputy Prime Minister Kostis Hatzidakis and the Governor of the Independent Authority for Public Revenue (AADE), Giorgos Pitsilis, marking another step in the modernization of taxpayer services.

According to data presented by the AADE, public response to the six pilot myPoint service centres currently operating in the Attica region has been particularly positive. Since 1 June, more than 4,000 individuals have been served at the new locations, with an average of approximately 180 citizens assisted each day.

The myPoint network operates alongside the my1521 Multichannel Taxpayer Service Centre, creating an integrated service model that combines in-person assistance with remote support.

Operational data for the my1521 call centre covering the period from 29 July 2025 to 3 July 2026 show that more than 680,000 calls were answered successfully out of a total of 753,210 incoming calls, corresponding to a service rate of 81.2%. At the same time, the average waiting time was reduced to 21 seconds, while the average call duration stood at 6 minutes and 51 seconds, a figure which, according to the Authority, reflects the provision of comprehensive support to taxpayers.

Deputy Prime Minister Kostis Hatzidakis noted that the AADE has made significant progress in recent years, citing as notable examples the introduction of pre-completed tax returns, the integration of approximately 466,000 businesses with the tax administration’s information systems, and the substantial reduction of Greece’s VAT gap to levels approaching the European Union average.

He stated that the new myPoint centres form part of a broader effort to enhance the relationship between citizens and the tax administration. Plans also envisage the nationwide rollout of the new service model, including its extension to functions being transferred from the former OPEKEPE agency.

For his part, AADE Governor Giorgos Pitsilis emphasized that digital transformation does not distance the public administration from citizens but rather strengthens personalised service delivery. He explained that the new facilities have been designed to guide citizens from the moment they enter, through three dedicated service zones, providing assistance both in person and via videoconferencing.

The AADE plans to expand the myPoint network to Thessaloniki before extending it across the rest of Greece, with the objective of establishing a unified service model that combines digital services with in-person support, delivering faster and more efficient assistance to taxpayers.