According to the company, the outlets in question exhibit minimal commercial activity. The restructuring of these locations completes the rationalization of ELTA’s network and ensures the overall sustainability of the Hellenic Post, while enabling investments in new services, technological upgrades, and improved conditions for both employees and customers.
At present, transactional activity at physical outlets contributes less than 10% of total revenue while accounting for over 50% of expenses, limiting the organization’s capacity to invest in high-growth areas such as courier services, e-commerce, and business support.
Postal services are provided consistently across the country, irrespective of the presence of physical outlets, through 1,400 postal workers, 500 partners, 400 courier agents, rural delivery staff, and hundreds of affiliated points. These operations leverage modern tools to ensure more flexible and efficient service.
In regions without a physical outlet, services will continue via the distribution network, mobile units, and partner locations. Special attention is given to elderly residents and individuals in remote areas, who will continue to receive in-home service from postal workers equipped with POS and portable PDA devices, thereby preserving personal contact and providing safe, organized service.
Citizens may call 212 0000 700 to obtain information about their local postal worker and arrange home appointments. Local businesses and institutions are served through mobile mail collection centers, which operate at regular intervals to ensure timely and reliable service.
ELTA is also exploring partnerships with private professionals to operate service points under the ELTA or ELTA Courier brands, thereby ensuring the continuity of services in every municipality through a more flexible and sustainable operational model.
The postal market has undergone significant transformation due to extensive digitalization and the sharp decline in letter mail. Over the past decade, letter mail volume has decreased by 90%, with a reduction exceeding 50% over the past five years alone. Currently, less than 10% of ELTA’s total revenue derives from physical outlets, while their operating costs constitute approximately 45% of total company expenses.
The transformation of ELTA is essential to secure the organization’s future, the welfare of its employees, and its societal role within an increasingly competitive environment. The company’s strategy emphasizes comprehensive nationwide coverage and investments in modern logistics infrastructure, including 250 hybrid vehicles and 250 electric motorcycles, enhancing operational capacity throughout the country.
The network adjustment, which includes the closure of 204 low-activity and loss-making outlets, allows personnel to be redeployed to productive operations, thereby strengthening postal presence and operational capacity in regional areas. Upon completion of the restructuring, ELTA and ELTA Courier will operate over 800 service points nationwide, ensuring full coverage and uninterrupted postal services.
The Hellenic Post remains committed to connecting Greece reliably, efficiently, and comprehensively, investing in its workforce, technological capabilities, and the quality of daily customer service, thereby operating sustainably and effectively to meet the demands of the modern era.
