The short term rental business previously allowed security cameras in common areas, such as hallways or the living room, as long as they were clearly visible in the property listing. However, some customers complained on social media that they found cameras hidden in the accommodation they had rented, and some in areas where privacy should be respected.
"This update is part of the platform's efforts to simplify its policy regarding security cameras and other devices, and thus protect the privacy of the community of hosts and travelers," notes the company, which is headquartered in San Francisco, California, in a message on its website.
This new policy, as well as the strengthening of the rules for outdoor security cameras, will take effect on April 30, according to the company.
"Our goal with these new rules is to give the community more clarity about what they can expect on Airbnb," Juniper Downs, community and partnerships manager, said in a statement cited in the message.
Doorbell cameras and audio-noise detection devices will still be allowed by Airbnb to protect properties, according to the company. As for external cameras, it will be mandatory to disclose their presence and location prior to any booking confirmation and will not be allowed in certain areas such as enclosed outdoor showers or saunas, the company added.
