Exploring ways to make hybrid work
Exploring ways to make hybrid work
  Economy  |  International  |  Office

Exploring ways to make hybrid work

JLL explores the ways to creating a dynamic workplace for a productive workforce
RE+D magazine

The concept of work and the workplace have undergone a remarkable transformation since 2020 and businesses across the globe are preoccupied with a pivotal question: is hybrid really working? JLL’s latest research delves into the experience of over 200 CRE decision makers and draws on the results of employee surveys, to explore how hybrid working affects workplaces in the commercial real estate sector.

At this point, there are companies that are investing heavily in hybrid, while others are putting a stop to fully remote work. Since there is no one-size-fits-all formula, it should not be surprising that some organizations have been more successful than others in managing their dynamic workforce and creating workplaces that drive productivity and foster innovation.

Based on more than 20,000 individual responses, employees are spending an average of 3.1 days in the office, which is broadly in line with their preferences. But, in order to make hybrid work efficient, reconciling employer expectations with employee needs is one of the most pressing challenges that companies face today.

Based on the international consulting firm’s research results, there are three things that the most successful hybrid adopters do better than the rest:

Firstly, leading companies understand how physical space and employee expectations impact performance and productivity.

Identifying the new levers of performance will enable companies to better support their dynamic workforce. It’s important to acknowledge that office spaces should not just be social hubs, but places that can support focused work and privacy.

Thereof, marks JLL, it is important to balance collective and individual needs, bringing together technology and design to improve the mix of collaboration spaces with spaces dedicated to privacy and concentration.

Balancing office usage is the second component to successful hybrid working arrangements. Given that companies mostly do not impose fixed office days, patterns of peak attendance are emerging, with most people preferring to work in the office on Tuesdays, Wednesdays and Thursdays. Thus, leading companies monitor their employees’ working habits and empower managers to orchestrate their teams efficiently.

Companies can achieve more balanced office usage and boost organizational performance by clarifying house rules around flexibility and empowering managers to orchestrate hybrid. This will help minimize workforce frustration and help to maintain the work-life balance employees have come to expect.

Finally, redesigning a company’s office space, in order to accommodate its evolving needs is one more thing that can ensure better results, when it comes to hybrid working. Since employers face competing demands to cut costs and encourage office attendance, shared spaces are seen as the best solution.

However, most people spend over 50% of their time in the office on focused work and companies must take this into account when redesigning office space. The most successful hybrid adopters leverage data and design adaptable spaces that reconcile flexibility, sustainability and comfort.

Offices must support focused work and privacy, as well as teamwork and collaboration. To that end, decision makers are encouraged to monitor and measure office utilization, to inform their strategy and create an optimal work experience

Hybrid is a work in progress. And this is why, according to JLL, continuously assessing employee satisfaction and measuring the impact of the changes introduced is key to success. Identifying opportunities for improvement and creating an agile environment to support the evolving needs of each organization is what will help each company achieve the best combination of traditional and evolving work arrangements.


Source: Is hybrid really working?, JLL